FAQ

What is the return/exchange policy?

Due to the limited edition nature of our products, all sales are final, and we are unable to accept returns or exchanges. Each item is carefully crafted in small quantities, making it unique and exclusive. We appreciate your understanding and encourage you to review sizing and details before purchase. Please reach out to our team if you have any questions prior to ordering! Email us at support@houseofcoco.shop

 

How do I find my size?

See sizing details under each item’s product description. If you’re between sizes or need extra guidance, feel free to reach out to our team for personalized assistance.

 

How should I care for my items?

For best results, we recommend machine washing your items inside out on a cold, gentle cycle; laying them flat to dry. Avoid bleach and fabric softeners to maintain the fabric’s quality. Do not tumble dry, dry clean, or iron over any printed materials. Check the care label on each item for specific instructions.

 

When will my order ship?

Orders are processed within 1-3 business days depending on the day/time the order is placed. Once shipped, you’ll receive a confirmation email with a tracking number. Standard US shipping typically takes 5-7 business days, and international shipping

 

Do you ship internationally?

Yes, we offer international shipping to Australia, Canada, Ireland, the United Kingdom (UK), Spain, Germany, and Norway. Shipping rates and delivery times will vary based on your location and will be calculated at checkout.

 

Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us via email (support@houseofcoco.shop) as soon as possible, as orders move quickly through our system, sometimes as soon as same day if the order if placed before 8AM PST.

 

What if an item is out of stock?

Restocks are not guaranteed, but if an item you want is out of stock, sign up for restock notifications on the product page. You’ll be the first to know when it’s available again. Some popular items may also be available in limited edition restocks.

 

How can I track my order?

Once your order ships, you’ll receive a tracking link via email. Click the link to see real-time updates on your shipment’s location and estimated arrival.

 

How can I contact customer service?

Our customer service team is here to help! You can reach us by email at (support@houseofcoco.shop). We aim to respond within 24 hours on weekdays.